FAQs

Frequently Asked Questions

Our FAQ’s should help with any questions you may have, but if once you’ve taken a look at these and you still have questions, please contact our friendly team and we will be happy to assist.

Who is Go Sporting?

Go Sporting Limited is a leading sports hospitality company in the UK that offers a wide range of sports hospitality, tickets, and travel packages to all major sporting events across the World.

Why Should I buy from Go Sporting?

Go Sporting prides ourselves on our professional background in the sports industry with Managing Director Mark Hooper following a professional playing career boasting over 50 PGA tournament wins. Since the launch, Go Sporting have provided packages to events across the World including the likes of Monaco Grand Prix, Wimbledon and European Football. Exclusive partnerships and alliances with sporting venues allows Go Sporting to offer the very best prices and the most exclusive hospitality suites.

Are the prices displayed correct?

The prices we advertise are correct at the date of publishing by email or on our website. All prices exclude VAT unless stated otherwise. We may, from time to time, change our prices in order to cover increased costs, however, exact prices will be given upon the enquiry and will only be fixed upon the completion of a booking form.

Is there a minimum/maximum number of people that can book a hospitality or ticket package?

There are no minimum numbers, although certain facilities will have minimum numbers for private tables. The maximum number is dependent on the event and availability, but we regularly cater for very large parties.

How do I enquire about or book a hospitality or ticket package with Go Sporting?

Enquiries and bookings can be made through a variety of sources including phone, email, social media or Go Sporting's contact form. An approved Go Sporting agent will then contact you to confirm event and package details as well as answer any questions you may have. If you are happy and would like to proceed with your booking, Go Sporting will complete an online booking form which will be sent to the email address provided and will detail important event and package information as well as Go Sporting's Terms and Conditions. An accept button will be clearly displayed at the bottom of the form which, once accepted, will secure your booking. All confirmed bookings will be subject to these terms only.  Please note, a booking is unconfirmed until our booking form, outlining these terms, is accepted and returned to us.

What information do you require to proceed with my booking?

Go Sporting will ask for the following personal information which will be used for our booking process and invoicing only. This information includes the client's full name, Company name (Corporate bookings only), Email Address, Billing address and a contact number.

Please note that for safety reasons, we insist that any condition, medical or otherwise must be reported to us upon making your booking and signing these terms.

Can I make an alteration to my booking?

Subject to our Terms and Conditions and availability, your booking can be altered. We will always do our best to accommodate changes.

What are Go Sporting’s payment terms?

Payment terms vary dependant on the time of booking. Bookings made more than 90 days prior to the event are accepted with a 50% deposit. Bookings inside 90 days prior to the event are due with full payment. Notwithstanding the payment of the deposit, all invoices will be paid within 30 days of receipt of the invoice.

What payment methods do you accept?

For all bookings, we accept all major credit and debit cards, bank transfer and cheques. If your booking is made less than 4 weeks before the event we require all payment is to be made via bank transfer. Bank details for bank transfer and cheques can be found on your invoice provided.

When will I receive event documentation for the event?

Subject to receipt of full payment we endeavour to send all event documentation no later than 7 days prior to the event date. All tickets are sent by Royal Mail Special Delivery and will need to be signed for. A £6.50 postage charge will be added to your booking for all deliveries to an address within the UK. We can arrange for a courier to deliver your tickets to an address outside the UK, but this may incur an additional fee, which will be advised prior to delivery. In some cases, we may hand deliver your tickets or for security reasons you may be asked to collect your tickets at the venue.

I have a catering request, who do I need to make aware?

The catering is usually set by either the promoter, venue or Go Sporting. Approximately 4 weeks before the event, an email will be sent prior to the event to ask for any specific dietary requirements which will be accommodated. It is your responsibility to complete the attached form and return to Go Sporting no later than 10 days prior to the event to allow for accommodations to be made. We may be able to obtain a specific menu for you and your clients so please discuss this with our operations team.

What is my events dress code?

The dress code differs for each event and facility. The general rule is smart casual (no ripped jeans and no sportswear) but you should always check first. Please refer to your event page or documentation for clarification on the dress code for event-specific dress code or contact a member of the team on info@gosporting.co.uk.

Can we bring our own branding or promotional material?

This cannot be guaranteed; however, we will accommodate wherever feasible. Please discuss the options available with our team in advance.

Where is the best place to meet my guests?

The best place to meet guests is within your booked facility, where the hostesses will escort upon arrival.

Do you accept refunds or cancellations?

In the event of an order being cancelled outside of 90 days prior to the date of the event, the client will be liable to 50% of the total booking value. If payment has been made in full the client will be refunded 50%. In the event of a cancelled order within 90 days prior to the date of the event, the client shall forfeit all payments made and be liable for any further payments due to be made. Any direct legal costs made by Go Sporting Limited in the recovering of outstanding payments shall be paid by the customer.

Will I receive a refund if the event is cancelled?

Go Sporting do not offer any guarantee that the event purchased by the client will take place. In the case that the event is cancelled by the venue, Go Sporting Limited is not responsible to provide any refunds, however, Go Sporting will endeavour to recover any costs of the client directly associated to the event but not including any other costs such as travel, flights, hotels, food or drink. Go Sporting shall not be liable for any matter whatsoever that is beyond its control and clients are responsible for taking appropriate insurance to cover themselves against any matters that could arise.

I have lost/damaged an item at an event, is my item covered by Go Sporting?

Once your tickets have been delivered it is your responsibility to look after your tickets safely. In most cases we are able to arrange replacement or duplicate tickets, but this is at the discretion of the promoter or venue. In cases where we are unable to arrange a replacement or duplicate tickets then we cannot be held responsible or liable. Go Sporting Limited accepts no responsibility or liability in respect of loss or damage to personal belongings whilst at the event. Persons wishing to leave belongings on the premises do so entirely at their own risk. This agreement releases Go Sporting Limited from all liability relating to injuries that may occur during this event that is not due to any fault on our part or that of our agents or suppliers or for any circumstance that was unforeseeable on our part. For the avoidance of doubt, Go Sporting, its agents or suppliers does not exclude or limit their liability for death or personal injury caused by their negligence. In the event that Go Sporting Limited is required to cancel or amend a booking, Go Sporting will offer a full refund.

How can I make a complaint?

All complaints should be notified to Go Sporting in writing and sent to Second Floor, Arnox House, Berry’s Arcade, High Street, Rayleigh, SS6 7EQ.